Terms of service

Terms of Service

OVERVIEW

Welcome to Matai Active! The terms “we”, “us” and “our” refer to Matai Active. Matai Active operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Matai Active is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, colors or product appearance may differ depending on the device you use to access the store.

We do not warrant that the appearance or quality of any products purchased will meet your expectations or be identical to images shown online.

All product descriptions are subject to change at any time without notice. We reserve the right to discontinue products or limit quantities available.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Matai Active reserves the right to accept or decline your order for any reason.

Your order is not accepted until payment has been processed and we confirm acceptance. If we cancel or modify an order, we will attempt to notify you using the contact details provided at checkout.

Your purchases are subject to our Refund Policy.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged will be the price displayed at the time of purchase.

Unless stated otherwise, prices do not include taxes, shipping costs, customs duties, or import charges.

You agree to provide accurate billing and payment information for all purchases made through our store.

SECTION 5 - SHIPPING AND DELIVERY

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

Once products are transferred to the shipping carrier, responsibility for the goods passes to you.

SECTION 6 - INTELLECTUAL PROPERTY

All content on our website including logos, images, product descriptions, graphics, and design elements are the intellectual property of Matai Active and are protected by copyright and trademark laws.

You may not reproduce, distribute, modify, or exploit any content from our website without prior written permission.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools that we do not monitor or control. These tools are provided “as is” and we have no liability for your use of them.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for the content or accuracy of these websites and your use of them is at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Matai Active is powered by Shopify, which provides the ecommerce platform that allows us to sell products to you.

However, any purchases made through this store are transactions between you and Matai Active, not Shopify.

SECTION 10 - PRIVACY POLICY

Your personal information is governed by our Privacy Policy and Shopify’s Privacy Policy.

SECTION 11 - FEEDBACK

If you submit ideas, feedback, reviews, or suggestions to us, you grant Matai Active the right to use that content without restriction or compensation.

SECTION 12 - ERRORS AND OMISSIONS

Occasionally there may be errors in product descriptions, pricing, or availability. We reserve the right to correct any errors and cancel orders if necessary.

SECTION 13 - PROHIBITED USES

You may not use the Services for unlawful purposes, including violating laws, infringing intellectual property rights, spreading malware, or engaging in fraudulent activity.